Operations Administrator

At Homeward Bound, our Operations Administrators are leaders in ensuring high-quality services for individuals with developmental disabilities. You will play a vital role in overseeing residential program operations, health and safety practices, quality assurance, and service delivery that empowers people to live full and dignified lives. Join a dedicated team where you’ll build meaningful relationships with coworkers and the people we serve.

Key Responsibilities

• Ensure delivery of person-centered services in line with individual plans and HBI standards.
• Oversee site operations including staffing, scheduling, budgeting, training, and compliance.
• Conduct audits, implement improvements, and lead internal investigations when needed.
• Monitor healthcare delivery, environmental safety, and nutritional services.
• Supervise Program Managers and Float DSPs, offering coaching, mentorship, and support.
• Liaise with families, guardians, case managers, and regulatory agencies to build strong partnerships.
• Manage frameworks and exception processes related to DWRS rates and funding.

Qualifications

• Minimum of 3 years of supervisory experience in a human services setting.
• One of the following education/experience combinations:
• Bachelor’s in human services + 1 year direct care experience
• Associate’s in human services + 2 years direct care experience
• Diploma + 3 years direct care experience
• 50 hours of training + 4 years direct care experience under supervision
• Valid Minnesota Driver’s License with acceptable record.
• Strong knowledge of state licensing rules, DWRS systems, and disability services.
• Exceptional leadership, communication, and problem-solving skills.

Apply Today!